FAQ

Here at Diamondback Sportswear, we strive for accuracy, we allow you to see a sample if requested before the job is completed; once that sample is approved and confirmed we will move forward with the completion of the project.​

We must receive a deposit for all custom orders.​

Stitching Removal is done at the customer’s expense. Diamondback is not responsible for any garment damage during this process.​​

Please read over and double-check the order for any errors or spelling mistakes.​

We DO NOT accept any unlaundered garments for customization. Please wash all garments before submitting them for customization or alterations.​

We are not responsible for sewing results on customer supplied embroidery files.​

Returns will be accepted within 7 days of receipt ONLY on blank and pre-printed garments.​

There will be absolutely no refunds or exchanges on custom work.​

Diamondback takes full responsibility for production errors only if production doesn't match work form or proof.