FAQ
Ordering and Return Policy
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Here at Diamondback Sportswear, we strive for accuracy, we allow you to see a sample if requested before the job is completed; once that sample is approved and confirmed we will move forward with the completion of the project.
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We must receive a deposit for all custom orders.
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Stitching Removal is done at the customer’s expense. Diamondback is not responsible for any garment damage during this process.
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Please read over and double-check the order for any errors or spelling mistakes.
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We DO NOT accept any unlaundered garments for customization. Please wash all garments before submitting them for customization or alterations.
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We are not responsible for sewing results on customer supplied embroidery files.
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Returns will be accepted within 7 days of receipt ONLY on blank and pre-printed garments.
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There will be absolutely no refunds or exchanges on custom work.
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Diamondback takes full responsibility for production errors only if production doesn't match work form or proof.
Shipping Options
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We offer local pick up here at our location in the Bronx. We do ship most orders UPS unless otherwise specified.
Turnaround Time
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Production Schedule: Approximately (2) weeks upon receipt of PO, Art, Merchandise & Approval.
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Rush Charges of 30%: (6-7 days) | Rush Charges of 40%: (4-5 days) | Rush Charges of 50%: (2-3 days)
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Order Forms, artwork, merchandise, and deposit must be completed in order to be placed on the production schedule.