FAQ

Ordering and Return Policy

  • Here at Diamondback Sportswear, we strive for accuracy, we allow you to see a sample if requested before the job is completed; once that sample is approved and confirmed we will move forward with the completion of the project.​

  • We must receive a deposit for all custom orders.​

  • Stitching Removal is done at the customer’s expense. Diamondback is not responsible for any garment damage during this process.​​

  • Please read over and double-check the order for any errors or spelling mistakes.​

  • We DO NOT accept any unlaundered garments for customization. Please wash all garments before submitting them for customization or alterations.​

  • We are not responsible for sewing results on customer supplied embroidery files.​

  • Returns will be accepted within 7 days of receipt ONLY on blank and pre-printed garments.​

  • There will be absolutely no refunds or exchanges on custom work.​

  • Diamondback takes full responsibility for production errors only if production doesn't match work form or proof.

Shipping Options

  • We offer local pick up here at our location in the Bronx. We do ship most orders UPS unless otherwise specified.

Turnaround Time

  • Production Schedule: Approximately (2) weeks upon receipt of PO, Art, Merchandise & Approval.​

  • Rush Charges of 30%: (6-7 days) | Rush Charges of 40%: (4-5 days) | Rush Charges of 50%: (2-3 days)​

  • Order Forms, artwork, merchandise, and deposit must be completed in order to be placed on the production schedule.